For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
In addition, please note the following:
(i) Products can be returned only in the country in which they were originally purchased; and
(ii) the following products are not eligible for return: any Complementary Medicines (previously known as Health Supplements) which are regulated in South Africa by the Medicines Act 1965 and are not eligible for return or replacement.
Warranties & responsibility for services and products
When we receive a valid warranty claim for a product purchased from us, we will either replace the product or credit the product. If we are unable to replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of replaced products to customer and customer will be responsible for return shipment of the product to us.